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Essential:
- A broad understanding of current enterprise scale IT infrastructure components and their inter-relationships is essential. The main requirements are:
- Server hardware (Compaq ProLiant G2, Sun Enterprise)
- Operating systems (Windows 2000 Server, Solaris 2.8)
- Network hardware (Cisco routers/switches/IOS)
- Network Protocols (TCP/IP, SNMP/MIB, DNS, DHCP)
- Databases (MS SQL 2000, Oracle 9i, Sybase)
- Middleware (Tibco, WebLogic)
Other:
- An excellent oral and written skills, as communications concisely over the phone is a core component of the job, as is incident reports, technical documentation, and distributed information emails will also be required regularly from the team
- Availability to work on a rotating 24-hour a shift pattern, including (but not restricted to) night shifts
- Flexibility to provide cover outside the shift pattern for other team members
- Ability to work proactively and productively when unsupervised
- Ability to form part of a cohesive team with collective responsibilities
Preferable:
- Prior experience on a 24-hour operational support team
- Prior experience working with business service management tools, such as Managed Object Formula or Micromuse NetCool, and/or in a NOC environment
- A strong commercial focus is desirable in order to keep sight of business objectives of Event Control.
Educational Requirements
- University level preferred
Language Requirements:
- Good English written and oral skills
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