• excellent written and verbal communication skills in the German and English language,
• knowledge of Mac OS and Windows XP,
• good team player with both adaptability and flexibility,
• sensitivity to customer issues and requirements,
• strong organisational skills, ability to adapt to change and work under pressure.

Nice to have:

• high level product technical skills,
• product environment technical skills.

This role provides first and second level software and hardware support to field operations, sales partners and customers on AVID Audio products, including M-Audio, Digidesign and Sibelius, throughout the European, Nordic, Middle East and African operations. With service quality fundamental to our continuing success, you will deliver the expertise to ensure that queries and issues are dealt with speedily to meet the customer’s current and future needs. You will also assist in identifying solutions and ensure that any problems are dealt with promptly and at an appropriate level.

Essential Responsibilities:

• manning the reseller and end user telephone system,
• administrating the International Customer database by entering and verifying registrations,
• accurately log customer calls into the customer support SuperLogit database,
• provision of detailed bug reports for the Engineering bug-fix process,
• ownership and responsibility for the pursuit of bugs and functional issues,
• reporting of unresolved customer issues to the European Customer Support Manager,
• provision of customer education,
• minor technical troubleshooting and maintenance on our products, on site where appropriate,
• obtain a basic knowledge of the music, film and video industries.

Please send your application on emial: Krzysztof.kufel@avid.com Please, enclose following provision: I agree that my personal data is processed for the needs of the recruitment process as per Protection of Personal Data Act of 29th August 1997. Thank you for sending us your application. We will contact only selected candidates.