TEST TEST TEST TEST TEST Min. 2 years relevant experience preferably in Customer Service environment Advanced proficiency in Excel including Visual Basic/macro programming Knowledge of SQL, PHP and IBM Cognos will be an asset Familiarity of Avaya system will be an asset Strong analytical skills and high level of numeracy Ability to work independently and on tight deadlines Very good knowledge of English.

TEST TEST TEST TEST TEST Developing, designing, and generating call center reports for end users taking highly complex information and producing user-friendly reports Analysing of the key indicators of efficiency Writing queries, generating reports and building databases Developing ad-hoc queries and analysing requests by internal management staff Performing quality assurance on all reports to provide data integrity and consistency Presenting data reporting to key business stakeholders.

Aplikacja na adres email rekrutacja.sharpsoftware@onet.pl