• Very good command of German (B2/C1 level)
• Communicative level of English (B1 as a minimum)
• Empathy and passion for helping others - you look for the opportunities to exceed customers expectations
• Patience and ability to work under time pressure - we want to help our customers as smoothly as it’s possible -
• Proficiency in using computer (typing, quickly navigating between different tools)
• Ability to explain complex functionalities in an understandable and easy way
• A team player attitude - you’ll collaborate within the team to serve our customers
• Open mind and willingness to constantly learn new things and adjust to changes
• Experience in working in hotel industry would be a big plus

We’re looking for a new member to join our superstar customer Support Specialists Team. Our team is responsible for supporting our customers in the use of our products, guiding them through the variety of our services, and helping them whenever they might need it.

What you’ll do:

• Handle our German-speaking customers’ requests via phone, e-mail and live chat with the highest level of customer service
• Represent the company while interacting with our customers and partners
• Cooperate internally with other company departments to resolve customers’ queries

• An opportunity to work in an innovative and international environment
• Fully remote position with possibility to work also from our office located in Poznań
• Flat hierarchy, open and transparent communication
• Remuneration adequate to the level of competencies and experience
• Possibility to work within the team of experts, working independently and taking ownership of their tasks
• Professional and necessary work tools
• Additional benefits package - private health care package, Multisport card, foreign languages classes, e-learning platform, online courses, life insurance