At least a year of experience in Service coordination or Incidents management Knowledge of ServiceNow, at least to a usable degree (knowledge of reporting modules is welcome) Intermediate knowledge of Excel (mainly data editing and pivots tables) Knowledge of ITIL, especially incident, request, problem, change, and knowledge management - to work freely with other teams Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration Experience in vendor management - require vendors to follow incident policies and contracted SLAs Result-oriented team player and good motivator attitude with business sense and understanding of commercial urgency Fluency in written and spoken English ITIL foundation or greater certification would be an advantage

Ensure performance by monitoring the execution of the operational service processes Coordinate the resolution of low severity incidents and communicate with all involved stakeholders about the status within Tower Control and Support Initiate trend analyses of incidents, and ensure detection and validation of problem suggestions Ensure problems are assigned to the correct resolver group Be a member of improvement meetings with leading vendors Prepare and share reports and set plans to improve the situation in queues handled by individual group owners Coordinate technical bridge calls between vendors

You'll be working on hundreds of challenging projects matched to your interests for clients from different sectors You can develop your skills and competences in a new role Every day, you’ll learn from the best specialists in your field You have the opportunity to shape your individual career path without changing Great Place to Work!